About Us
American Electrical, Inc.
Our Core Beliefs
We have an acronym we call “FAST”
that has both a true and underlying meaning. Of course the underlying
message to our customers is that we try to do things as quickly as possible.
Whether that’s a quotation, price check, availability question, shipping or
information request – we do it now – we know and understand that there are
eager customers or potential customers waiting on us and their time is as
valuable as ours.
Secondarily, our word FAST has a definitive meaning:
F
– To be Flexible
in our ability to serve the customer, to be able to effectively wear the
different “hats” that are required in a smaller organization and to have the
customers’ service issues in mind at all times.
A
– To be Accurate
in everything we do – from specification to delivery. We understand the
consequences of mistakes and the domino effect they can have on the practices
of our customers and our combined businesses. Mistakes cost money and time.
We seek the proper training to insure that we follow the correct procedures
and have the product knowledge necessary to be correct. We know that we need
to do it right all the time to eliminate the necessity to do it over.
S
– To act with Speed
in all that we do. We know the customer waits for our response or our
products and we do not need to waste that time – for we understand that time
is money. We want to be able to ship today, quote and specify now, fax
immediately, confirm orders on receipt – respond NOW. For we know that this
will win our customers’ support and future business and trust.
T
– To act as a Team
so that our effort is multiplied to produce a much greater result for our
customers. To have the positive attitude that is so common in winners. The
understanding that people want to be winners and work with winners – with
people who are successful not only in what they do but how they work
together. We are a Team who acts as one on behalf of our dedicated customers,
whom we would be nothing without.
©2005 American Electrical
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